In these Terms, references to ‘we’ or ‘us’ refer to Caro’s Wine Merchants, 114 St Georges Bay Road, Parnell, Auckland 1052. GST number 63237108
It is against the law for any person under the age of 18 to buy, or attempt to buy wine, or for any person over the age of 18 to buy or attempt to buy wine for any person under the age of 18. Caro’s is committed to upholding its legal and social obligations as a retailer of wine. By placing an order you confirm that you and the recipient of the wine are at least 18 years old.
All products and services are subject to availability. Wine is a seasonal product and runs out from time to time. We may substitute wines for a different vintage or an alternative or greater value. Any event or tasting must be booked in advance to secure your place by either calling 0800 422767 or 09 377 9974 or emailing email@example.com
If for any reason you need to cancel some or part of your order you must contact us immediately on 0800 422767 or 09 377 9974 to provide us with the details. We will do our best to accommodate your needs. Refunds will be made by the same method used to originally make payment.
If you have any questions regarding a wine or any order you have place with us please contact us on:
0800 422767 or 09 377 9974 or email us on firstname.lastname@example.org
We deliver throughout New Zealand and into Australia. Our deliveries are made by trusted third party carriers. Deliveries do not require a signature and if you are out when the delivery is made the delivery driver will leave a card explaining how to arrange a re-delivery. You should keep your delivery note and any packaging if any of the order is missing or damaged. For further details on delivery options and prices please go to DELIVERY INFORMATION section of our site.
Please note that reviews and images of products on our site are for descriptive and illustrative purposes only. Your products may vary slightly from those images. We will not be liable for loss or damage due to the handling of wine by customers. In particular we will not be liable for spillages or breakages. Customers should also be aware of the following inherent risks and warnings:
• Alcohol should be consumed in moderation
• Red wine in particular can cause staining to clothes and soft furnishings if spilt so extra care should be taken
• When opening, Champagnes and sparkling wines can be volatile due to build up of gases. Extra care should be taken when removing the cork.
• A case of wine can be heavy so when lifting it extra care should be taken.
All prices quoted are in New Zealand Dollars with GST included and are listed as either or both a ‘per bottle’ price or per ‘mixed 6+’ case price, as marked. To receive ‘mixed 6+’ case pricing on bottles your purchase must comply with our case pricing terms, as indicated in the cart and elsewhere.
Any delivery charges are additional unless otherwise specified.
Any discounted Weekly Wine Deal prices will be clearly listed. Caro’s reserves the right to amend prices without notice in the event of currency fluctuations, changes in GST or tax rates or other market conditions.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before we accept your order. Where an end date is specified on any offer on our site, it is intended as a guide only.
The Office of the Privacy Commissioner (http://www.privacy.org.nz) provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
Caro’s Wines operates the website http://www.caros.co.nz . As part of our operations we may gather certain types of information about the users of our sites:
We will not share the information that we collect with any third parties apart from in the following circumstances:
We have collected this information in order to provide the best possible service to you while you are visiting our sites. To this end we may use the information that you provide for the following purposes:
A cookie is a small file that resides on your computer and is recognised by our server when you visit our sites. A cookie does not provide us with any personally identifiable information. It does provide details of your IP address, the computer platform that you use (eg Mac or Windows), the browser that you use (eg Microsoft Explorer or Netscape) and what domain you are accessing our sites from. With this information we can do the following:
What about our advertisers and business partners?
Opting In and Opting Out
You will always have the option to opt in to certain services and to opt out of those services at any stage. This means you may change your mind at any stage about participating in any of our member services.
Can We Change This Policy?
Your Right To Access Your Information
All personally identifiable information that we hold about you will be held at the offices of our hosting service provider. To find out more about how to do this, please contact us at email@example.com.
At Caro's, we pride ourselves on our products and the "personal-touch" that we like to add to all orders. If for any reason you are not entirely happy with your order or you suspect that they may be affected by a quality issue, please do not hesitate to contact us and we will remedy the problem straight away.
1) You decide you don’t like it
If you’ve purchased wine from us and it’s not to your taste, we’ll gladly replace the remaining unopened bottles for an equivalent. Just bring them in to our store and we’ll discuss a more suitable alternative.
2) Wine faults
If you buy wine from us and it’s faulty or corked, bring the bottles in to us and we’ll replace them hassle-free.
3) Packing errors
If when your wine arrives you realise there’s been a packing error, please get in contact with us immediately and we’ll remedy that swiftly for you. We’ll collect the incorrect bottles and replace them with the correct items you requested.
4) Delivery damage
If any wine is delivered in transit, please let us know within 48 hours of delivery and please keep the damaged goods. We’ll replace the wine swiftly. Please keep the damaged bottles as we’ll need those to discuss the incident with our couriers.
When you give us personal information by registering on the site, we use state of the art encryption technology. This means that your data is "scrambled" before it is sent to us, and is incredibly safe, as it can only be "unscrambled" by us once we've received it safely. The data you provide us with is stored in secure databases behind software known as "firewalls", and we employ strict security policies to make sure your data remains safe.
Only specifically authorised Caro’s Wine staff and our agents (for example, our website maintenance company) have access to your personal information. Their access is controlled by high security passwords.
At Caro’s Wine we take your security seriously. If you have any questions regarding the above information, please do not hesitate to contact us. Purchasing products via the internet is one of the safest ways to place an order, however, if for any reason you would rather order with us via phone or email, this is absolutely fine. Please contact us on 0800 422767 or email firstname.lastname@example.org, and we will be happy help.
To comply with licensing and other legislation, the Caro’s site is only available for use by persons of 18 years or over. By using the site you agree that you are over 18 years old. If you are not, you must not use the site.
All vouchers will be supplied with an individual identification code. To claim the voucher sum, this code will be required. If purchasing online, please enter the code in the appropriate field to claim the discount. If you are purchasing in store, please hand the voucher to your Caro’s salesperson and the discount will be applied to your total bill.
Some areas of the Caro’s site may require you to register an account with us to access additional information or features or purchase products. By registering for an account you agree that:
• All personal information is accurate at the time of registering the account
• You’ll notify us if any information changes
• You shall not impersonate any other person. Please bear in mind it is a legal requirement to be over the age of 18 to purchase alcohol within New Zealand
We may update or amend these Terms from time to time to comply with the law or to meet our changing business requirements by amending this page without notice to you. You are expected to check this page from time to time to take notice of any changes made. Such changes will be effective as soon as they are posted on our site. By continuing to use the Caro’s site or purchase products, you agree to be bound by the terms of these updates and amendments.